Mainstay Engagement Platform: Accessibility statement
This accessibility statement describes Mainstay’s commitment to ensuring accessibility within the Mainstay Engagement Platform used by our partners.
Support
If you encounter accessibility barriers while using the platform please contact support:
E-mail: [email protected]
This email address is constantly monitored by our Support Team during business hours (9:00am – 5:00pm EST, Monday – Friday), allowing us to assist you faster.
Measures to Support Accessibility
Mainstay is committed to taking the following measures to ensure accessibility of the Mainstay Engagement Platform:
Include accessibility standards throughout our internal policies
Integrate accessibility into our procurement practices
Actively work to include accessibility considerations as part of ongoing product development
Designate a point person on the Mainstay product team to oversee a11y efforts
Provide continual accessibility training for our staff
Assign clear accessibility goals and responsibilities
Employ formal accessibility quality assurance methods
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
The Mainstay Engagement Platform is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Although our goal is WCAG 2.1 Level AA conformance, we have identified gaps in conformance and are currently working to address them — beginning with blocking and critical issues. For more information, please review our most recent evaluation statement. Please note that we are actively addressing these issues and some or all may have already been resolved.
Assessment Approach
Evaluation Report
Convergence Accssibility’s evaluation statement for the Mainstay Engagement Platform is available for your review.
Feedback
The Mainstay Accessibility Roadmap describes open issues and plans for remediation.
We welcome your feedback on the accessibility of the Mainstay Engagement Platform. Please let us know if you encounter accessibility barriers by contacting support:
E-mail: [email protected]
This email address is constantly monitored by our Support Team during business hours (9:00am – 5:00pm EST, Monday – Friday), allowing us to assist you faster.
Formal approval of this accessibility statement
This accessibility statement is approved by:
Hari Challapalli, SVP, Product & Analytics
Mainstay
Statement date: September 16, 2021
