Mainstay Engagement Platform: Accessibility statement

This accessibility statement describes Mainstay’s commitment to ensuring accessibility within the Mainstay Engagement Platform used by our partners. 

Support

If you encounter accessibility barriers while using the platform please contact support:

This email address is constantly monitored by our Support Team during business hours (9:00am – 5:00pm EST, Monday – Friday), allowing us to assist you faster.

Measures to Support Accessibility

Mainstay is committed to taking the following measures to ensure accessibility of the Mainstay Engagement Platform:

  • Include accessibility standards throughout our internal policies

  • Integrate accessibility into our procurement practices

  • Actively work to include accessibility considerations as part of ongoing product development 

  • Designate a point person on the Mainstay product team to oversee a11y efforts 

  • Provide continual accessibility training for our staff

  • Assign clear accessibility goals and responsibilities

  • Employ formal accessibility quality assurance methods

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 

The Mainstay Engagement Platform is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Although our goal is WCAG 2.1 Level AA conformance, we have identified gaps in conformance and are currently working to address them — beginning with blocking and critical issues. For more information, please review our most recent evaluation statement. Please note that we are actively addressing these issues and some or all may have already been resolved.

Assessment Approach

Mainstay has assessed the accessibility of Mainstay Engagement Platform by the following approaches:

Evaluation Report

Convergence Accessibility’s evaluation statement for the Mainstay Engagement Platform is available for your review

Feedback

We welcome your feedback on the accessibility of the Mainstay Engagement Platform. Please let us know if you encounter accessibility barriers by contacting support:

This email address is constantly monitored by our Support Team during business hours (9:00am – 5:00pm EST, Monday – Friday), allowing us to assist you faster.

Formal approval of this accessibility statement

This accessibility statement is approved by:

Hari Challapalli, SVP, Product & Analytics
Mainstay

Statement date: September 16, 2021