Messaging that works — with results you can replicate
Mainstay combines cutting-edge technology with research-backed messaging, and we keep refining our methods to stay ahead of the curve. That’s what gets us results so impressive even our competitors reference them. But the truth is, they can’t replicate our success — but you can.
The secret to our outcomes lies in Mainstay’s unique platform — built in partnership with experts in education, technology, behavioral science, and psychology.
When you work with Mainstay, we’ll let you in behind the curtain and give you everything you need to reach your own goals — from strategy to execution.
Ready to get started?
Academic success
Conversations that boost student performance
Having a chatbot is only part of the equation — it’s how you use it that really makes a difference. For a group of students at Georgia State University, Mainstay made the difference between passing and failing a required course.
In addition to consistent nudges and reminders, Mainstay’s chatbots provided supportive outreach, supplemental resources, and non-judgmental encouragement. This unique combination meant that students in these gateway classes were more likely to pass the class and less likely to drop their GSU classes.
increase in the likelihood students would earn a B or higher
point higher grades for first-generation students
of students found messages helpful
of students recommend chatbot for this course and extension to other courses
Community college persistence
Keeping students on track
Mainstay has partnered with community colleges for nearly a decade — and we know what it takes to make an impact on student success for these diverse populations.
A recent randomized controlled trial at GSU Perimeter College showed a significant increase in the completion of important tasks related to college persistence when students received support from Mainstay’s chatbots. And that was just the beginning…
increase in “Comeback Camp” academic support attendance
more likely to register early for the fall 2021 semester
more likely to register early for the spring 2021 semester
more likely to file their FAFSA by January 1
reduction in summer melt
FAFSA verification
increase in student enrollment
ADMISSIONS
Messages that beat summer melt
Mainstay has been improving college admissions outcomes since day one (we were AdmitHub back then). While we’ve expanded our solutions, we remain committed to helping our partners get more high school students on the path to college.
A landmark RCT with GSU showed that Mainstay’s timely, empathetic messages were a powerful driver of action. Our chatbots helped more students navigate the admissions process and access the resources they needed to complete enrollment while freeing up significant staff hours.
Students loved the experience, too — with 94% of students recommending that Georgia State continue using the chatbot.
Want results like this at your school?
retention
Improving student persistence
When GSU wanted to expand their support to enrolled students, they partnered with Mainstay to make it happen. Our conversational chatbots helped students meet key deadlines and complete critical tasks.
But it goes beyond simple nudges.
An RCT measured how Mainstay’s chatbots improve student persistence and sense of belonging on campus. The results showed that our proven approach made a huge difference in withdrawal rates, re-registration, and FAFSA filing. Out of thousands of incoming messages, only 42 required GSU staff attention — freeing up significant working hours for the team.
FAFSA filing by priority deadline
academic advisor meetings
withdrawal rates due to outstanding balances
increase in re-registrations for fall semester
research partnerships
Success sparked by collaboration
Mainstay consistently achieves incredible results for our partners. So what makes our approach so effective? In a word: Research.
We’re committed to making a positive impact on students and employees — and the best way to do that is by knowing what works, what doesn’t, and why.
That’s why Mainstay works with research partners to conduct rigorous and valuable research that provides insights into the impact and effectiveness of our messages and helps us continually improve outcomes for students and employees.
We collaborate with institutions across the country to conduct Randomized Controlled Trials (RCTs) that study the impact and efficacy of our messages — as well as qualitative studies that examine the way our chatbots are implemented. Mainstay also works with institutional partners to conduct case studies that show the impact of our chatbots in real-world settings.
Spotlight on Mainstay’s trusted research partners
Lindsay Page
Brown University
Hunter Gehlbach
Johns Hopkins University School of Education
Mitchell Stevens
Stanford University
Katharine Meyer
Brookings Institute
Case study spotlight
What sets Mainstay apart is our track record of success. We’ve been working for over a decade to help our partners drive action, increase conversions, and keep more people engaged at school and work. Here are just a few examples:
Hillsborough Community College
Wayfair
Winston-Salem
University of Wyoming
Wayne State
Proven solutions that drive real results
Mainstay has helped hundreds of organizations like yours achieve their goals with our proven, research-backed approach.
Let us put our expertise to work for you!
