California State Polytechnic University, Pomona

Part of a consortium of six California State Universities, CPP launched their bot with freshmen and transfer students to support their transition to campus, completion of crucial logistics, and to encourage engagement with community activities. They also hoped to increase staff effectiveness and to create space for more personalized attention.

Cal Polytechnic logo

California State Polytechnic University, Pomona

Location
Pomona, California
Student Population
25,326 undergraduate students

More case studies

Get a glimpse into our engagement platform in action with these quick partner success stories.

  • 41% increase in student responses
  • 787 new students enrolled
  • 5% increase in headcount in 2023
  • 8% increase in credit hour production in 2023
  • 40% graduation rate in 2023
  • 66% retention rates in 2023
  • 120 staff hours saved between January and May 2023
  • 1,304 student questions answered after hours
  • 3% increase in conversions
  • 187 student re-enrolled after engaging with Gwen
  • 70 students completed courses or re-enrolled in the spring
  • 61 students went on to complete their degrees
  • 6,219 record-breaking number of degree completions that year

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Get a guided tour of Mainstay’s Engagement Platform

Mainstay’s Engagement Platform uses Behavioral Intelligence to help schools and businesses build meaningful relationships, optimize insights, and drive action.

Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your students or employees and guide them toward positive results.

Channels

Instant support — anytime, anywhere

Mainstay’s behaviorally intelligent chatbots make it easy to engage with students and employees on the channels they prefer to use:

SMS text messaging
Live chat
Web chat
Social media

Let's talk