Part of a consortium of six California State Universities, CPP launched their bot with freshmen and transfer students to support their transition to campus, completion of crucial logistics, and to encourage engagement with community activities. They also hoped to increase staff effectiveness and to create space for more personalized attention.
Type of Institution
Regional Public University
Location
Pomona, California
Student Population
25,326 undergraduate students
Increase students’ sense of belonging
Develop healthy help-seeking behaviors
Increase information equity across campus by offering students timely & reliable information
Hours of Staff Time Saved
Student Engagement (actively communicating with the bot)
Opt-In Rate
At-a-glance goals and results
