A person on their phone

Lenoir Community College

At Lenoir Community College, many students who applied to the college did not take the necessary steps to enroll and attend classes. One of the main barriers for students was scheduling a meeting with their advisor to choose classes and complete registration.

In their work with Mainstay, LCC randomly split students into two groups: One group received messages from — and access to — their chatbot, Lance. The other group did not receive messages or access. Lance messaged the first group of students about their next steps after applying, and offered information about how to contact their advisor (and the importance of doing so).

At the end of the trial, LCC compared results for both groups and discovered that there was a 14% increase in enrollment among students in the group that had Lance. Only 32% of students in the control group enrolled, while 46% of students in the treatment group enrolled, bringing 23 more students to the college.

Lenoir Community College logo

Lenoir Community College

Type of institution
Community College
Location
Kinston, NC
Student population
2,664 undergraduates

More success snapshots

Get a glimpse into our engagement platform in action with these quick partner success stories.

  • 70% Enrollment increase in the Fall 2020 freshman class, a record-breaker for VSU
  • 12,300 Total students enrolled for fall 2020 is Valdosta State University's largest enrollment level in eight years
  • 9% Increase in retention over the past two years, bringing it to 74% in 2020
  • 85% Increase in orientation registration
  • 1,000 More students enrolled in 2020 freshman class than 2019
  • 2% Increase in Fall 2019 Yield
  • 30% First-generation students in Fall 2019 incoming class
  • 41 States represented in Fall 2019 incoming class
  • 2x Increase in campus program sign-ups
  • 72 Housing forms submitted within 72 hours after sending a nudge

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Get a guided tour of Mainstay’s Engagement Platform

Mainstay’s Engagement Platform uses Behavioral Intelligence to help schools and businesses build meaningful relationships, optimize insights, and drive action.

Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your students or employees and guide them toward positive results.

Channels

Instant support — anytime, anywhere

Mainstay’s behaviorally intelligent chatbots make it easy to engage with students and employees on the channels they prefer to use:

SMS text messaging

Live chat

Web chat

Social media

Let's talk