WATCH ON DEMAND
Two-year colleges already know what students need to do. The constraint is capacity, especially when the moments that matter (payment deadlines, first week confusion, early alerts, basic needs, wellness risk) arrive all at once.
Hear from Sheenah Hartigan (Ocean County College) and Nicole Cippoletti (UCNJ) to learn how they move faster without adding work: running targeted outreach in days instead of months, building “virtual hand-raising” into early alert and pulse-check workflows, and creating a practical triage model so small teams can act with precision when students respond.
What you’ll learn
How to move from broadcast outreach to precision targeting — practical examples of filling sessions fast and responding to enrollment signal as it happens.
How to turn student responses into action — pulse checks, early alerts, and segmentation that lead directly to the next best intervention.
How to grow staff capacity without adding headcount by automating triage, guardrails, and catch the issues that slip through the cracks.
Nicole Cippoletti, Ed.D.
Dean of Scotch Plains and Virtual Campus
UCNJ
Dr. Nicole Cippoletti is an innovative higher education leader with nearly 25 years of experience across K–12 and postsecondary education. She serves as Dean of the Scotch Plains and Virtual Campus at UCNJ Union College of Union County, NJ, where she oversees campus operations, University Center partnerships, and post-completion initiatives.
Cippoletti leads the college’s Communication Center, using technology and data-informed strategies to strengthen student engagement, streamline communications, and improve access to advising and support services. She has advanced transfer pathways through the University Center, and aligns student success efforts with national Community College 3.0 frameworks. She has secured grant funding for educational initiatives, presented nationally on leadership and equity topics, and volunteers with organizations that support inclusivity and community development.
She holds an Ed.D. in Educational Leadership from Saint Peter’s University and remains deeply committed to using innovation and technology to strengthen student communication, access, and student success outcomes in higher education.
Sheenah Hartigan, Ed.D.
Assistant Vice President for Enrollment Services
Ocean County College
Sheenah Hartigan is the Assistant Vice President of Enrollment Services at Ocean County College in New Jersey, where she oversees recruitment, retention, early college, student communications and the college’s one-stop enrollment center. She developed OCC’s one-stop shop and retention model, the Student Success Team, in addition to implementing two CRM systems at the college.
Her work implementing an AI chatbot at OCC earned a national Bellwether Award in 2022 for Planning, Governance, and Finance. Hartigan holds a bachelor’s degree in business management from The College of New Jersey, a master’s in student service administration, and a doctorate in higher education administration from Fairleigh Dickinson University.
