Training your team to meet the expectations of Gen Z

Presented by Sheenah Hartigan, Director of Enrollment Services at Ocean County College, with Kirk Daulerio, Co-Founder and Chief Evangelist at Mainstay on Tuesday, November 5th, 2019.


Today’s students have been brought up in the age of the customer experience. Learn how Ocean County College re-trained their staff, re-worked their service model, and incorporated artificial intelligence to meet today’s students where they are.

In this webinar, you will learn:

  • Who is Gen Z?
  • Behavior-based customer service tactics
  • Current slang terms such as woke, tea, finna, and real talk
  • Population-based and inclusive language training
  • What it takes to implement a new communication strategy
  • The benefit of new technology, proactive nudges, and AI on campus


Ocean County College saw a 1.9% increase in fall enrollment and 7.4% increase in summer enrollment in their first year utilizing AI chatbot technology to communicate with students. They also saved over 200 hours of staff time, which Hartigan said allowed their team to have “more in-depth and complex conversations that really do require human interaction.”

Sheenah Hartigan,
Director of Enrollment Services at Ocean County College
Kirk Daulerio
Kirk Daulerio,
Co-Founder and Chief Evangelist at Mainstay

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AdmitHub Webinar Training Your Team to Meet the Expectations of Generation Z

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Additional resources

Book a call with us:

Get a guided tour of Mainstay’s Engagement Platform

Mainstay’s Engagement Platform uses Behavioral Intelligence to help businesses build meaningful relationships, optimize insights, and drive action.

Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your employees and guide them toward positive results.

Channels

Instant support — anytime, anywhere

Mainstay’s behaviorally intelligent chatbots make it easy to engage with employees on the channels they prefer to use:

SMS text messaging

Live chat

Web chat

Social media

Let's talk

Get a guided tour of Mainstay’s Engagement Platform

Mainstay’s Engagement Platform uses Behavioral Intelligence to help schools and businesses build meaningful relationships, optimize insights, and drive action.

Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your students or employees and guide them toward positive results.

Channels

Instant support — anytime, anywhere

Mainstay’s behaviorally intelligent chatbots make it easy to engage with students and employees on the channels they prefer to use:

SMS text messaging

Live chat

Web chat

Social media

Let's talk