Information technology services

Streamline and scale your tech support

Mainstay’s behaviorally intelligent chatbots drive student engagement to promote meaningful outcomes. Ensure your students have instant access to the key information, documents, and online resources they need to succeed.

Explore how your information technology services department can benefit from partnering with Mainstay.

Full-scale solutions

Help students hit the ground running

Set your students up for success by proactively nudging them about important installation processes, like creating log-ins, connecting to campus WiFi and printers, setting up cloud storage, and more.

Mainstay helps connect with students on the channels they prefer — like text messaging.

97% of students read every text message they receive
90% of students read every text within just 3 minutes

Improve efficiency

Triage support tickets and automate FAQs

Instantly and automatically respond to technical questions from students and free up your team for the complex projects that keep your institution on the cutting edge.

Your chatbot can answer 85% of questions from students in 2 seconds or less. When questions require a human touch, your chatbot will instantly route questions to an expert on your team.

Listen at-scale

Support students 24/7

Listen and respond to your students’ needs at-scale. Conduct student surveys and analyze incoming questions to better understand common issues and enhance your resources accordingly.

Remote learning

Support students on and off campus

Ensure your students are able to access their online resources — from their campus email and LMS, to computer science packages and virtual science labs. Mainstay uses behavioral intelligence to help colleges and universities meet every student where they are with relevant, conversational support — when and where they need it.