Not All Chatbots Are Created Equal

Not All Chatbots Are Created Equal
Staff

December 16, 2019

Utilizing chatbots to communicate with students in higher education is becoming more and more prevalent, as they have helped institutionis across america increase enrollment, decrease summer melt, boost retention rates, and even save staff time.

At the University of South Carolina Aiken, their friendly chatbot named “ACE” helped increase freshman deposits by more than 7%, and saw a 10% increase in first-year orientation registrations! (Dec 2018 vs Dec 2019)

In a recent EdScoop article, Daniel Robb, Associate Vice Chancellor for Enrollment Management at USC Aiken, explains the importance of selecting the right chatbot partner for your institution.

“Perhaps most importantly, ACE has helped us to rethink the way we communicate with students overall. […] The technology itself is only part of the equation.”

Daniel Robb, Associate Vice Chancellor for Enrollment Management at USC Aiken

Read the full article on EdScoop.


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