A person on their phone

Kansas State University Salina Aerospace and Technology Campus

Kansas State University Salina Aerospace and Technology Campus was looking for a centralized solution to help support the campus’s personalized approach to student communications, increase speed-to-response, and guide students through enrollment steps earlier.

The university launched their bot, Willie, in March of 2019. They’ve been engaging students with fun trivia campaigns, reminders to complete enrollment tasks, and positive messaging (such as, “Congratulations on your high school graduation – We are so proud of you!”). Nearly 75% of their campaigns have been interactive surveys and have seen a drastic increase in student engagement regarding housing completion forms and orientation registrations. In 2018, there were 89 students living on campus, and as of August 2019, there were 167 students registered to live on campus – housing is completely full for the first time in 5 years! Similarly, orientation registration increased by 61% from 2018 (89 registered students) to 2019 (143 registered students). They’ve also seen an increase in academic advising appointments and other enrollment tasks.

Kansas State Polytechnic logo

Kansas State University Salina Aerospace and Technology Campus

Type of institution
Regional Public University
Location
Salina, Kansas
Student population
632 undergraduates

More success snapshots

Get a glimpse into our engagement platform in action with these quick partner success stories.

  • 26,000+ Students reached from December 2018 to January 2021
  • 90% Student opt-in rate
  • 40% Of students are actively engaged with the bot
  • 16,000 Messages from students sent to the bot from December 2018 to January 2021
  • 630+ Hours of staff time saved
  • 80% Of messages handled automatically by the bot
  • 2x Increase in virtual recruiting meetings for prospective students

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Get a guided tour of Mainstay’s Engagement Platform

Mainstay’s Engagement Platform uses Behavioral Intelligence to help schools and businesses build meaningful relationships, optimize insights, and drive action.

Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your students or employees and guide them toward positive results.

Channels

Instant support — anytime, anywhere

Mainstay’s behaviorally intelligent chatbots make it easy to engage with students and employees on the channels they prefer to use:

SMS text messaging

Live chat

Web chat

Social media

Let's talk