Mainstay — Case Studies and Success Stories

Customer Stories

Success Snapshots

Inspiring growth through collaboration

Explore how Mainstay’s Engagement Platform helps our partners drive positive outcomes and long-term success for students and employees.

Success Snapshot

California State University Channel Islands (CSUCI)

21.4% survey response rate

Success Snapshot

University of Northern Colorado

26,000+ Students reached from December 2018 to January 2021
90% Student opt-in rate
40% Of students are actively engaged with the bot
16,000 Messages from students sent to the bot from December 2018 to January 2021
630+ Hours of staff time saved
80% Of messages handled automatically by the bot
2x Increase in virtual recruiting meetings for prospective students

Success Snapshot

Saginaw Valley State sees 3% increase in retention

3% Increase in retention for first-to-second year students
95% of incoming questions were handled through automation, saving valuable staff time
360+ Hours of staff time saved in a 10 month span
65% Increase in on-time payments from 2019 to 2020

Success Snapshot

Valdosta State University

70% Enrollment increase in the Fall 2020 freshman class, a record-breaker for VSU
12,300 Total students enrolled for fall 2020 is Valdosta State University's largest enrollment level in eight years
9% Increase in retention over the past two years, bringing it to 74% in 2020
85% Increase in orientation registration
1,000 More students enrolled in 2020 freshman class than 2019

Success Snapshot

Update: University of West Florida

65% Fewer students dismissed for non payments as a result of a chatbot sms text campaign
16% Increase in enrollment
33.3% Increase in completed transfer applications
35% Increase in confirmed transfer students

Success Snapshot

Allegheny College

2% Increase in Fall 2019 Yield
30% First-generation students in Fall 12019 incoming class
41 States represented in Fall 2019 incoming class
2x Increase in campus program sign-ups
72 Housing forms submitted within 72 hours after sending a nudge

Success Snapshot

University of West Florida

1.8% Increase in Transfer Student Enrollment (Fall ‘18 - Fall ‘19)
35% Increase in Confirmed Transfer Students (Spring ‘19 - Spring ‘20)
30% Response Rate via Chatbot (compared to 1-3% via email)

Success Snapshot

South Texas College

21.2% Application Completion (Summer 2019)
34.2% Application Completion (Fall 2019)
13.7% Application Yield (Summer 2019)
Application Yield (Summer 2019) Application Yield (Fall 2019)

Success Snapshot

North Carolina State University

40% Target Population Yield (Fall 2019)
3.5% Increase in FAFSA Submissions by the Target Population (Fall 2018 vs Fall 2019)
22% Greater Response Rate from Surveys via Text compared to Email

Success Snapshot

California State Polytechnic University, Pomona

1300+ Hours of Staff Time Saved
82% Student Engagement (actively communicating with the bot)
96% Opt-In Rate

Success Snapshot

East Carolina University

13.4% Decrease in call logs
94% Opt-in rate
74% Active engagement
163 Staff hours saved (Sept 2020 – Feb 2021)

Success Snapshot

Kansas State University Polytechnic Campus

98% of all students were enrolled by August 1st
+123% increase in student engagement (speed-to-response)
+88% increase in students living on campus
+61% increase in early new student orientation registrations
+48% increase in advising appointments