Hi Hannah! This is Oli, your chatbot at Mainstay. I’m here to send you important info about your college and answer your questions 24/7!

Spark engagement with a single text

Provide two-way texting with an empathetic chatbot

Today’s students and employees expect information that’s personalized, easily accessible, and instantaneous. Engage them on the channel they prefer to use — text messaging.

The channel of choice

Texting helps build relationships

SMS texting consistently outperforms other methods of communication — with 90% of people reading every text they receive within just 3 minutes. When you need to capture a student or employee’s attention right now, Mainstay’s behaviorally intelligent text chatbots have you covered.

Woman smiling with a phone

One-to-one communication

Personal connections through text

Instant, two-way conversational texting helps you to support students or employees with information, answers and resources fast. Mainstay’s behaviorally intelligent chatbots understand and interpret questions in natural language, allowing people to text to their chatbot just like they would talk to another person.

The responses your chatbot delivers can be highly personalized based on individual profiles. These empathetic and timely responses are proven to drive action and engagement across a wide range of topics.

Gentle nudges

Encouraging, timely reminders

Two-way text messaging from Mainstay makes it easy to anticipate people’s needs — even before they ask for help. Send empathetic nudges, timely surveys, and friendly reminders to increase engagement and drive positive student or employee outcomes.

Hi Chris, I hope you’re enjoying your Winter Break! ⛄️ Just checking, are you planning on returning to WSU this spring? Please reply YES or NO.

Yes

That’s awesome to hear! I hope you’re as excited for this spring semester as I am.

Remember, I’m here 24/7 if you have any questions or just want to chat!

Insight in action

Deliver the best response

Texting is an effective and reliable way to provide accurate answers. Mainstay goes a step further to ensure your students or employees also receive the best response. We do this by using aggregate data about motivation, intent, and sentiment to build deep and meaningful insights you can put into action with every text and campaign you send.

Customized communication

Conversations powered by Behavioral Intelligence

Your custom chatbot instantly delivers answers to your students’ and employees’ most frequently asked questions via text message. From day one, your students or employees will benefit from Mainstay’s robust knowledge base and conversations scripts, powered by Behavioral Intelligence. Every conversation grows your custom knowledge base and enhances your responses — making your chatbot smarter and more accurate all the time.

Customized solutions for 
powerful engagement

Mainstay makes it easy to personalize your plan with everything you need — and nothing you don’t.

Related resources

Learn more with us

Examine these helpful resources about engagement strategy, student and employee impact, and Behavioral Intelligence trends.