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Live conversations in real time

Spark positive actions on a personal level

Mainstay’s Live Chat is an easy way to provide personalized, real-time answers.

Add our Live Chat experience to as many pages on your website as you’d like to reduce call volume, capture information for follow-ups, and deliver support on a schedule that works for your whole team.

Support inclusivity

Overcome communication barriers

When you need to engage students or employees, it’s key to provide options that meet their needs. Many people prefer interactive digital channels for communicating with their school or company.

Offering Live Chat on your website makes it easy to support people who are uncomfortable making a phone call or sending an email — or unable to. It also provides a convenient option to those who can’t make phone calls during business hours, or people with busy schedules that make it hard to communicate effectively through email.

24/7 help

Email support

How-tos on demand

Control your schedule

Powered by your team

Your team powers your Live Chat experience, so Mainstay puts you in control! With Live Chat, your entire team can answer questions in real time — on a schedule that works best for everyone.

You can even set up away messages to gather contact information and follow up on the questions you receive outside of office hours. If you need to provide additional support after business hours, it’s easy to upgrade to Mainstay’s automated Web Chat for a fee.

Enhance efficiency

Make space for high-value interactions

Most simple questions can be handled in just seconds with Mainstay’s Live Chat. This frees up your staff to focus on building deeper connections with students or employees.

When a conversation requires more time or resources, team members can easily escalate it to a phone call, email, or in-person meeting to provide in-depth, one-on-one help.

Make it your own

Personalize your Live Chat experience

Mainstay’s Live Chat is fully customizable, so your Live Chat window will match your website’s design and branding. Add your logo, change colors, update styles, and adjust the text. You can even choose the pop-up messages and timing to suit your needs.

Let's connect

Get started now

Instantly improve your website experience with Mainstay’s Live Chat. We make it easy to optimize engagement and remove communication barriers by providing the one-on-one support people need — right on your website. 

A person smiling at their phone

Customized solutions for powerful engagement

Mainstay makes it easy to personalize your plan with everything you need — and nothing you don’t.