A person smiling and carrying books

Conversations designed to inspire

Let us transform your chatbot into a trusted friend

Meaningful connections are the key to stronger engagement — but not everyone has the time or resources to build those connections on their own. Mainstay’s Managed Services team uses an empathy-driven, research-backed approach to communication to spark personalized conversations at scale on a schedule that’s proven to drive action.


An empathy-first approach

Connecting with people on the channels they prefer sets the stage for the most meaningful conversations. By putting a focus on empathy, our Managed Services team helps you build connections that inspire action. Based on these interactions, the team provides valuable insights into what’s really on your students’ or employees’ minds.

Using a proven approach backed by research, we move the metrics that matter most — at the most critical moments in someone’s journey.

Real quotes from conversations with Mainstay's behaviorally intelligent chatbots:

I don’t need a therapist bc I have [you]"

Love you big time, little bot, you’re the one thing I’ll miss about applying for college"

[This chatbot] is the only thing getting me through the school year"

Conversation experts

The power of our process

The engagement strategies that worked in the past just aren’t effective anymore. On average, less than 20% of recipients will ever open your email — and far fewer will read it, engage with it, or respond to it.

When Mainstay’s partners send text messaging campaigns, they experience a huge boost in engagement — with an average overall response rate of 40%. When our partners team up with Managed Services, their overall engagement rates jump to 60 – 70% — which is nearly unheard of through any other channel.

Instant impact

Add conversational expertise to your team

Today’s students and employees often require immediate, on-demand support. But not every team has the capacity to engage in meaningful conversations at scale. Mainstay’s conversational experts function as an extension of your team. We’ll quickly identify your unique needs and create a roadmap to achieve your engagement goals.

Our Managed Services team will work with you to create effective communications that save your team valuable time and resources. Throughout the process, we’ll also provide regular updates on student engagement and campaign success that you can apply to your overall strategy.

THANK YOU FOR ALL THE HELP! I appreciated it and I'm so grateful for the peace and contentment you've brought upon my heart 💛

I signed up for the text alerts because I needed some motivation to actually apply to college and now I'm on a full ride to the campus of my dreams. And although I could've cancelled the messaging since I already had a handle on things I didn't so that I could continue receiving motivation to work hard at college so thank you

Feedback from conversations with Mainstay’s behaviorally intelligent chatbots:

96% felt the chatbot met or exceeded their expectations

77% reported taking action because of one of our texts

50% asked or answered at least one question

87% would recommend the chatbot to a friend

Campaign management

The right message — delivered in the best way

Mainstay’s Managed Services team will work with you to deliver relevant and engaging content that supports your campaign strategy — using research-backed techniques that are proven to build meaningful relationships.

Leveraging the best practices we’ve developed over more than 7 years and hundreds of millions of interactions, we’ll create a customized campaign strategy that works for you based on our industry insights and your long-term success metrics.

Then, our conversational experts will build campaigns for you — ensuring even the most complex projects get delivered on a schedule that will drive engagement.


Making your bot smarter

To ensure that your chatbot is able to inspire engagement and provide meaningful support, it’s critical to build a robust and powerful knowledge base. A knowledge base is like your bot’s brain — it’s what makes it possible to provide the best response for any situation. Mainstay’s Managed Services team identifies subject areas of interest and optimizes your knowledge base to understand and address the most frequently asked questions.

We also dig into the data with you to help find ways to enhance audience sentiment, improve relationship health, and boost overall chatbot performance.

A person smiling and holding a marker pen
Woman smiling at camera
Optimize your chatbot

Leveraging one million weekly insights

Messages from Mainstay’s Managed Services currently reach more than a million people per week. That gives us a ton of context we can use to provide you with valuable real-time insights about your bot’s conversations. These industry-specific findings shed light on the success and failure indicators most relevant to your specific audience.

You’ll work directly with an engagement specialist who will remove any blockers to optimize, iterate, and improve your chatbot’s performance. And we’ll meet with you regularly to ensure we’re progressing towards your long-term goals and desired outcomes.

Get started

Take your engagement to the next level

Mainstay’s team of conversational experts will partner with you to create and send customized scripts and campaigns that drive action. Start engaging with the right people at the right time with relevant, personalized conversations — and the benefits of dedicated, outcome-driven support.

Customized solutions for powerful engagement

Mainstay makes it easy to personalize your plan with everything you need — and nothing you don’t.

Related resources

Learn more with us

Examine these helpful resources about engagement strategy, student and employee impact, and Behavioral Intelligence trends.